Contact PakClub
We’re here when you need us. Whether you’re stuck on a deposit, can’t access your account, or have a question about a withdrawal — these are the fastest ways to reach us.
Fastest — Telegram
Our Telegram channel is the quickest way to reach support during business hours (typically 5-minute first response).
💬 Open PakClub Telegram
Inside the App — Live Chat
Open the PakClub app → tap Wallet → Help → Live Chat. Available 24/7. Average response 5-15 minutes during business hours, 1-3 hours overnight.
| Topic | Response time | |
|---|---|---|
| Player support | [email protected] | 2-12 hours |
| KYC / withdrawals | [email protected] | 2-4 hours business hours |
| Business / partnerships | [email protected] | 1-3 business days |
| Press / media | [email protected] | 1-3 business days |
| Legal / compliance | [email protected] | 3-5 business days |
Before You Reach Out — Try These First
- Most login issues: try our login troubleshooting guide — covers 80% of cases.
- Most deposit issues: see How PakClub Works — particularly the “When Something Goes Wrong” section.
- For game rules questions: games guide pages have full rules + FAQ.
What to Include in Your Message
Help us help you faster:
- Your registered mobile number (last 4 digits is enough for first contact).
- What you were trying to do (e.g., “Withdraw PKR 2,500 to EasyPaisa”).
- What happened (e.g., “Got error code DR-04, withdrawal stuck pending”).
- When it happened (date + approximate time).
- (For payments) JazzCash or EasyPaisa transaction ID.
⚠️ Security: PakClub support will never ask for your password, OTP, or full CNIC over Telegram, WhatsApp, or phone. If someone claiming to be us asks for these, they’re a scammer — block, report, and contact us via the official channels above.